Presented by Lauren Stibgen

As a follower of Jesus Christ, I have thought a lot about what God wants me to do with conflict, and I’ve realized I can only control how I react and engage. I can’t control the other person or people with whom I may be in conflict.

I have thought about different types of conflict, and while all require personal engagement, there are some in business that boil down to contracts and paperwork and have nothing to do with an interpersonal spat between two people. In both circumstances, God calls us to walk in a manner that reflects our kingdom status as we walk as ambassadors at work and in this world.

Conflicts at work can be weighty. They can impact you personally, and they can impact an organization’s culture. Conflicts can ruin long-standing relationships and creative divides that close a business for good—especially a family-owned business.

But one thing I learned about conflict, especially as a believer in Jesus Christ, is that God uses conflict to prune me. He uses these moments, whether personal or in business, to make me better for his kingdom. John 15:2 states: every branch that does bear fruit he prunes so that it will bear more fruit.

Pruning is a verb meant to trim by cutting away dead or overgrown branches or stems, especially to increase fruitfulness and growth. Pruning is good. Pruning is meant to help you and me do more for the kingdom. Pruning is meant to show us what to do more or less of. Pruning can remove people- it may even remove a job.

I was curious about workplace conflict statistics, and I learned that at the high end, statistics state that 85% of employees report conflict at work. A study from the Peaceful Leaders Academy estimates that employees spend an average of 33.3 minutes a day in negative discussions about other colleagues! Even in a small company, let’s say 25 people, this results in 13.875 hours of time spent in potential conflict! Of employees who report conflict, 57% of them have seen this escalate to the level of physical altercation!

A recent Harvard Business Review article reports that most conflicts at work are caused by differing perspectives or different personalities.

I have learned that you can’t manage what you can’t measure, and apparently measuring conflict is important!

We cannot avoid conflict, but we can strive for peace with others. What does this peacemaking look like and how do we do it? As we look at resolving conflict through our biblical lens, is it possible that others can align with us if they don’t believe what we do? The answer is mostly yes, and sometimes, no. However, if we are honest, even conflict with other believers can go unresolved. The answer is still sometimes yes and sometimes no.

Matthew 5:9 tells us: “Blessed are the peacemakers, for they will be called the children of God.”

One of my all-time favorite books is The Peacemaker by Ken Sande. I have had this book since 2007 on my shelf and find that I have referenced it many times over the years to describe the good and bad of handling conflict. Sande’s visual of what he calls the slippery slope of conflict outlines what he calls peace-making, peace-faking and peace-breaking. Of course, the goal is to be in peace-making mode, but what about the other end of this spectrum? Peace-faking is described as an escape response to conflict with the ultimate response of suicide. Peace-breaking is described as an attack response to conflict with the ultimate end of murder. I just mentioned that 57% of employees have seen a conflict escalating to a physical altercation; let’s think about this as peace-breaking. Obviously, this is an attack response and is on the slippery slope to something even worse.

What are the roots of most conflicts? I just mentioned the Harvard Business Review which said that differing perspectives and differing personalities cause most conflict, but it is much more specific than this.